🌟 Welcome to Toy Store! We’re delighted to have you explore our magical world of toys, fairy garden accessories, and educational wonders. These Terms and Conditions outline the rules and guidelines for using our website, making purchases, and interacting with our services. By accessing newtoysalehaven.com, you agree to these terms, so please read them carefully. If you have any questions, feel free to contact our fairy helpers at [email protected].

1. Introduction to Our Magical World

Toy Store, located at 739 Center Street, Manchester, US 06040, is an online shop dedicated to sparking joy and imagination through our curated collection of products. Our offerings include fairy garden accessories, educational toys, craft kits, and more, designed for families worldwide (excluding certain remote areas and parts of Asia). We aim to provide an enchanting, user-friendly experience that emphasizes safety, education, and fun.

2. User Obligations and Responsibilities

To ensure a magical experience for all, users must:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website only for lawful purposes and not engage in any fraudulent activities.
  • Respect our intellectual property by not copying, distributing, or misusing any content from the site without permission.
  • Be responsible for maintaining the confidentiality of your account details and for all activities under your account.
  • Adhere to these terms and any applicable local laws when accessing our services.

If we suspect any misuse, we may suspend or terminate your access to protect our community.

3. Products and Services Description

Our product range includes Art & Craft Supplies, Baby Play items, Craft Kits, Educational Toys, Fairy Doors and Windows, Fairy Garden Accessories, and more from brands like Jellycat and Tonies. Each item is carefully selected to inspire creativity and learning. Please note:

  • Product images and descriptions are for illustrative purposes; actual items may vary slightly.
  • We strive to keep stock updated, but availability may change. If an item is out of stock, we’ll notify you promptly.
  • Certain items, such as personalized fairy goods or opened craft kits, may have specific restrictions as outlined in our return policy.

We ship to most regions globally, except Asia and remote areas, as detailed in our shipping information.

4. Order and Payment Terms

Placing an order is as easy as waving a fairy wand! Here’s how it works:

  • Order Process: After you select items and proceed to checkout, you’ll provide shipping and payment details. Once submitted, you’ll receive an order confirmation email. Orders are typically processed within 1-2 business days after payment confirmation.
  • Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and we do not store your payment information on our servers.
  • Pricing and Shipping: Prices are listed in USD and include applicable taxes. Shipping costs are as follows:
    • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipping.
    • Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 business days after shipping.
    Delivery times may vary based on location and customs processing.
  • Order Changes and Cancellations: You may request changes or cancellations within 24 hours of placing your order by contacting us. After that, orders enter processing and cannot be altered.

5. Shipping and Delivery

We work with fairy-tale speed to get your orders to you! Please refer to our shipping information for details on processing times, carriers, and delivery estimates. Note that we are not responsible for delays caused by customs, weather, or other unforeseen circumstances. If you have issues with delivery, contact us immediately.

6. Returns, Exchanges, and Refunds

We want every toy to bring magical delight. If it doesn’t, here’s our hassle-free policy:

  • Timeframe: Returns and exchanges are accepted within 15 days of you receiving your order.
  • Conditions: Items must be in original condition—unopened, unused, and with all tags and packaging intact.
  • Process: Email us at [email protected] with your order number and reason. We’ll respond within 1-2 business days with instructions. Ship the item to Toy Store, 739 Center Street, Manchester, US 06040.
  • Refunds: Once we receive and inspect the return, refunds are processed in 3-5 business days to the original payment method. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the error was ours.
  • Non-Returnable Items: These include opened craft kits, personalized fairy items, educational toys with broken seals, Jellycat plush toys with removed tags, and any used or damaged items not present at delivery.

For damaged or incorrect items, contact us right away, and we’ll arrange a replacement at no extra cost.

7. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Toy Store or our licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission. We encourage sharing the magic, but always ask that you respect our creative works.

8. Liability Limitations

While we strive for perfection, Toy Store’s liability is limited to the extent permitted by law. We are not responsible for:

  • Indirect damages, such as loss of profits or data, arising from your use of the website or products.
  • Issues related to misuse of products, unauthorized modifications, or factors beyond our control (e.g., shipping delays).
  • Any third-party content or links that may appear on our site.

Our total liability for any claim shall not exceed the purchase price of the product in question. This does not affect your statutory rights as a consumer.

9. Privacy and Data Protection

We value your privacy and handle personal data in accordance with our Privacy Policy (available on our website). We collect information to process orders and improve your experience, and we do not share it with third parties without your consent, except as required by law.

10. General Provisions

These terms are governed by the laws of the United States. If any part of these terms is found invalid, the remainder remains in effect. We may update these terms periodically; changes will be posted on this page with an updated effective date. Continued use of the site constitutes acceptance of the revised terms.

11. Contact Information

For magical assistance, questions, or concerns, reach out to our fairy helpers:

  • Email: [email protected]
  • Address: Toy Store, 739 Center Street, Manchester, US 06040
  • Response Time: 1-2 business days

Thank you for trusting Toy Store to bring wonder and joy to your family! We’re committed to making your experience as enchanting as our fairy gardens and as educational as our learning toys.