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At Toy Store, we believe every toy should spark joy and wonder, just like our magical fairy gardens! If your purchase didn’t bring the expected enchantment, we’re here to help with our hassle-free returns process.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your order. All items must be in their original condition – unopened, unused, and with all tags and packaging intact.
How to Initiate a Return or Exchange
Follow these simple steps to return or exchange an item:
- Contact our Fairy Helpers: Email us at [email protected] with your order number and reason for return
- Wait for Instructions: We’ll respond within 1-2 business days with return authorization and shipping instructions
- Package Your Item: Securely pack the item in its original packaging
- Ship to Us: Send the package to our magical workshop at:
Toy Store, 739 Center Street, Manchester, US 06040
Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Non-Returnable Items
To ensure the safety and magical quality of our products, the following items cannot be returned or exchanged:
- Opened Craft Kits (due to potential missing components)
- Personalized or Custom Fairy Items
- Opened Educational Toys with broken seals
- Jellycat Plush Toys with removed tags
- Any items that show signs of use or damage not present at delivery
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Toy Store Fairy Helpers,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date Ordered: [Order Date]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific item]
Please let me know the next steps and any additional information you need.
Thank you,
[Your Name] [Your Email Address] [Your Phone Number – Optional]Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, please contact us immediately at [email protected]. We’ll arrange for a replacement and cover all shipping costs – because every fairy deserves a perfect delivery!
Need Magical Assistance?
Our fairy helpers are always ready to assist you!
Email: [email protected]
Address: Toy Store, 739 Center Street, Manchester, US 06040
Response Time: 1-2 business days
Remember: We’re committed to ensuring your Toy Store experience is as magical as our fairy gardens and as educational as our learning toys. Thank you for trusting us to bring wonder and joy to your family!