FAQ

Welcome to Toy Store’s FAQ page! We’re here to help make your shopping experience as magical as our toys. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly team—we’re always happy to assist!

Product Questions

What types of toys do you offer?

At Toy Store, we specialize in enchanting and educational playthings that spark imagination. Our menu includes:

• Art & Craft Supplies: For creative minds who love to make and design.
• Baby Play: Gentle, engaging toys for little ones.
• Craft Kits and Crafts: All-in-one kits for hands-on fun.
• Educational Toys: Toys that combine play with learning.
• Fairies, Fairy Doors, Fairy Garden Accessories, and Fairy Houses: Whimsical items for magical play.
• Figurines and Jellycat: Cuddly and collectible figures.
• Role Play and Tonies: Interactive toys for storytelling and imaginative adventures.
• Toys and Transport: A variety of fun options for all ages.

Our products are carefully curated to nurture creativity and family bonds, with a focus on fairies, elves, and educational themes.

Are your toys safe for children?

Absolutely! Safety is our top priority. All our toys are selected from trusted brands and meet strict quality standards. They’re designed to be durable, non-toxic, and age-appropriate, so you can shop with confidence.

Shipping and Delivery

Where do you ship?

We ship globally to spread joy everywhere, except for Asia and select remote areas due to logistical constraints. No matter where you are, we’re committed to delivering magic to your doorstep!

What are your shipping options?

We offer two convenient shipping methods to suit your needs:

• Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx. Your order arrives within 10-15 days after dispatch—perfect for when you need a quick dose of magic!
• Free Shipping: For orders over $50, we use EMS with delivery in 15-25 days after dispatch. It’s ideal for budget-savvy families planning ahead.

All orders are processed within 1-2 business days, and you’ll receive a tracking notification once your order is on its way from our magical haven in Manchester.

How long does delivery take?

Delivery times vary based on your location and shipping method:

• Standard Shipping: 10-15 days after dispatch.
• Free Shipping: 15-25 days after dispatch.

We strive for a seamless experience, but slight delays may occur in remote areas. You can track your order to stay updated.

Returns and Exchanges

What is your return policy?

We accept returns within 15 days of receipt. If you’re not completely enchanted with your purchase, contact us at [email protected] to initiate a return. Please note that items must be in original condition for a refund or exchange.

How do I return an item?

Simply email us at [email protected] with your order details, and we’ll guide you through the process. We aim to make returns as easy as possible so you can shop worry-free.

Payment and Accounts

What payment methods do you accept?

We support secure payments via Visa, MasterCard, JCB, and PayPal. Your transactions are protected, so you can focus on the fun!

Do I need an account to shop?

No, you can checkout as a guest! However, creating an account lets you track orders, save favorites, and enjoy faster shopping in the future.

Contact and Support

How can I contact you?

We’d love to hear from you! Reach out via email at [email protected] for any questions about orders, products, or general inquiries. Our team is here to ensure your experience is as magical as our toys.

Where is your store located?

Visit us in person at 739 Center Street, Manchester, US 06040, or explore our online world at newtoysalehaven.com. We’re always ready to welcome you to our enchanting toy haven!